Shipping and returns
Shipping Policy
Standard Goods
Expect a lead time of 4-8 days, excluding shipping time
Clothing and hand made products
If we don’t have stock at the time you order, expect a lead time of 2-3 weeks. Please keep this lead time in mind when planning your purchase, we will ship all your goodies together.
Custom Made items
Please expect a lead time of 2-3 weeks. If you need your package in a hurry, please email us before placing your order, and we will confirm if we can meet your required delivery. We will make every effort to fulfill orders as quickly as possible.
If you need something delivered urgently, please contact us via email and we can make a special arrangement at an additional charge.
Delivery within South Africa only.
Standard Shipping rate of R120.00.
Returns
We hope that you love your purchases. Unfortunately we do not refund or exchange items unless damaged or faulty.
If you think that the product you received is damaged or faulty, please contact us at info@lovesea.co.za within 24 hours of receipt of the product. Goods are classified as faulty if they are received damaged.
Should you receive a faulty item, we will arrange to collect the item from you, and will do our best to fix/replace the damaged item.
If you choose the wrong size for clothing, you will be responsible for your own shipping costs for exchange of your item. For us to consider a refund or size change, the products must be unused and in the same condition you received them in.